Our policies
- so that all can run smoothly
All reservations and communications must be made through the email mail@wildllanos.com
Since lodging, guides, and vehicles are subject to availability and certain times of the year can get busy, we require a deposit to be able to hold reservations and book the services in question. Unless stated otherwise, the following payment policies apply:
50% of the reservation must be paid within 20 days after the request of the service.
50% of the balance must be paid no later than 3 weeks before the start of the service.
If the reservation is made between less than 2 months and up to 1 month before the start of the service
100% of the reservation must be paid within 14 days of the service request.
If the reservation is made between less than one month and the start of the service:
100% of the reservation must be paid according to the details indicated by Wild Llanos
Tip: We strongly recommend booking a travel insurance ahead of paying for your trip, so that you are reimbursed or partly reimbursed should anything happen.
Cancellation policies
- because life happens while we are busy making plans
All cancelations and communications must be made through the email mail@wildllanos.com
If the reservation has been confirmed with any payment, the following cancelation fees apply:
1. If the reservation is cancelled more than 4 months before the start of the service,
an administrative fee of 10% of the total amount paid will be charged.
2. If the reservation is cancelled between 4 and 3 months before the start of the service,
an administrative fee of 12% of the total amount paid will be charged.
3. If the reservation is cancelled less than 3 months and up to 2 months before the start of the service,
an administrative fee of 15% of the total amount paid and a 5% penalty of the total amount paid will be charged, for a total of 20%.
4. If the reservation is cancelled between less than 2 months and up to 1 month before the start of the service,
an administrative fee of 15% of the total amount paid and a penalty of 25% of the total amount paid will be charged, for a total of 40%.
5. If the reservation is cancelled less than one month and up to 20 days before the start of the service,
an administrative fee of 15% of the total amount paid and a 35% penalty of the total amount paid will be charged, for a total of 50%.
6. If the reservation is cancelled between 19 days and 10 days before the start of the service, an administrative fee of 15% of the total amount paid and 55% penalty of the total amount paid will be charged, for a total of 70%.
7. If the reservation is cancelled between 9 days or before the start of the service, a penalty of 100% of the total amount paid will be charged.
8. If the reservation or any service is cancelled by Wild Llanos or any of our suppliers, we will offer, if possible, a similar or better alternative, without additional cost, or 100% of the tour price will be refunded.
We strongly advise you to book a travel insurance ahead of paying for your tour, to cover any cancellation fees.
General policies
Our activities and the places visited are mainly in natural areas since we focus on ecotourism, for this reason, travelers must be in good health both physically and mentally, so that they can fully enjoy the experience of visiting the different tourist attractions.
Minors must be accompanied by a responsible adult throughout the tours, transfers and activities.
It is the sole responsibility of the visitors to have the necessary vaccinations and medical treatments before starting the service. For our area, the yellow fever vaccine is recommended.
Carrying out ecotourism activities, especially in some remote areas, implies risks and unexpected events beyond the organization of the programs (e.g. road conditions, landslides, natural disasters, etc.). Therefore, our travelers must be aware of this and be responsible for their own integrity, including illnesses, injuries, minor accidents and other more serious or emotional traumas. The traveler accepts and assumes all the risks of nature during the activities and releases Wild Llanos SAS from any responsibility for these risks.
The user is obliged to follow the instructions and recommendations given by the guide and tour operator such as to always remain in the group, not unnecessarily touch or approach any domestic animals, not touch any wildlife, to take care of their belongings, not bring jewelry or valuable items that are not necessary, not bring weapons, ammunition, explosives or flammable material, corrosives, or objects that constitute a danger to the group or the tourist destination; not to venture into zones or areas not allowed, not to exceed the limits of their individual abilities and in general to follow the instructions and precautions given by the guide at any time. The user accepts for their protection the use of life jackets, riding helmets, rubber boots, etc. in the areas indicated by the guide.
Travelers who cannot provide their full legal names and identification documents will not be able to take any service.